FAQs

Frequently Asked Questions

Job Search

Q - There's no closing date on the job description, how do I know when it's open until?

A - We encourage you to submit your application as soon as possible, as we remove vacancies from the No7 careers site once we have received enough suitable candidates to progress to interviews.

Q - How can I find out the salary for the role?

A - Our salary offer will depend on your skills, experience, and where the role is based. We’ll be happy to talk this through with you during the interview.

Applications

Q - Can I apply for more than one role?

A - Yes — this can be possible depending on the role. For store based positions, we recommend applying for the role you’re most interested in. For some roles, if you’re progressed to the interview stage, we’ll withdraw any other active applications.

Q - What documents should I provide as proof to work in the UK?

A - Examples of Right to Work documentation may include your Birth Certificate with proof of National Insurance or Passport or Biometric Resident Permit Card. For a full list of Right to Work Documentation we can accept please visit: Right to Work Checklist

Q - I've not been successful with my application, can I get feedback?

A - If you’d like feedback after your interview, please contact the store directly and they’ll be happy to help. For Support Office roles, you can reach out to the recruiter you’ve been in contact with.

Q - How can I check the status of my job application?

A - You can do this by visiting www.no7company.com/careers and logging into your account. You’ll be able to view the applications that you’ve made and see what status they are at.

Assessments

Q - I've been asked to complete an online assessment, how long do I have to complete it?

A - In most cases, you’ll have 7 days to complete the online assessment unless we’ve stated otherwise in your invitation email. We do encourage you to complete it as soon as you can, as we begin progressing candidates to interview once they’ve passed the assessment.

Q - I'm struggling to complete the online assessment.

A - Not all of our online assessments work on tablets or mobile devices, so we recommend using a desktop computer if possible. We also suggest turning off any pop up blockers and clearing your browser history and cookies before trying to log in again.

Q - I have a disability or a learning difference that may affect my performance during the selection process.

A - During your application, you’ll be asked: “Do you require any adjustments or assistance?”
Please feel free to use this section to let us know about anything you might need. We’ll always do our best to support you.
Here’s how we can help:

Adjustments or assistance:
Tell us about any support you may need to complete the assessment or attend an interview. We’ll do everything we can to accommodate your request.

Store colleague online assessment:
•    There is no time limit on this assessment.
•    You’ll have 7 days to complete it.
•    You can take your time, pause, and return to it whenever you need within that timeframe.

Roles with timed assessments:
If your assessment does have a time limit and you feel you need extra support, please get in touch — we’re here to help.

Interviews

Q - I've booked an interview but can no longer attend.

A - Please get in touch with your recruiter or hiring manager as soon as possible to let them know. If you need to reschedule, please be aware that interview slots are offered on a first come, first served basis.

Q - I'm running late for my interview, what should I do?

A - Please contact the store directly to let them know.
For Support Office roles, you can reach out to the recruiter you’ve already been in touch with

Q - When should I hear back following my interview?

A - It usually takes up to 14 days to hear back after an interview. If you haven’t heard anything after this time, please feel free to contact your recruiter or hiring manager.

Other

Q - I have a disability and may need adjustments to be able to work (either to the work premises or working pattern), would this be possible?

A - We’re proud to be an equal opportunities employer, and we’ll always do our best to make reasonable adjustments to support candidates into work. Any adjustments you may need can be discussed with the hiring manager during your interview.