Role - Customer and Supplier Engagement Manager - Condor Project
Contract - Full Time
Length - 18 M FTC
Working - 5 days in the Office
Location - Nottingham Support Office - NG90
Closing date: 23rd May
Recruitment Partner: Mathew Nelligan
Reporting into - Matt Graham
About the role
A digital transformation journey
There has never been a more exciting time to join the Digital team at Boots as we embark on a complete digital overhaul and take a leap forward into our future. This is a transformative project that will replace and upgrade most of our Digital systems and importantly redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools.
We are ‘One Team’ – whether it’s working on long term changes or delivering day-to-day business, every role is important to bringing this programme to life. So, do you want to be part of this exciting moment in our history? This is your chance to play a role in a far-reaching programme that will significantly improve our customers and colleagues, guide business performance, and support our commitment to being the UK and Ireland’s premier choice for health and beauty.
We’re looking for the best talent to join us on this journey, so bring your knowledge and skills and help us take a step towards a more connected future at Boots.
Role Overview
As the Customer and Supplier Engagement Manager for digital transformation, you will be the primary point of contact for key company partners, proactively providing them to foster strong, productive relationships with our customers and suppliers. Your role is important to ensuring seamless communication, alignment on shared goals, and delivering exceptional service. You'll act as a bridge between the programme team and business owners of suppliers and customer, growing consistent and effective engagement strategies that enhance satisfaction, efficiency, and operational success.
What you’ll need to have
Customer Engagement:
Ensure programme builds and maintains strong relationships with our customers, working with customer-facing teams to understand their needs and ensuring consistent satisfaction.
Act as the voice of the customer within the programme, providing feedback and insights to guide service improvements.
Develop and implement customer engagement strategies to minimize change impacts and risk and ideally boost retention, loyalty and growth in response to the change within the programme
Supplier (3rd parties from product suppliers, Marketing agencies to digital partners) Engagement:
Work with business owners to establish and maintain collaborative relationships with suppliers to ensure quality, efficiency, and cost-effectiveness.
Work with business owners to effectively deliver the changes required as part of the digital transformation programme
Collaboration and Communication:
Act as a central point of contact between, customer-facing teams, business owners of suppliers and the programme to ensure timely and effective communication that drives alignment on priorities and goals.
Resolve issues, manage expectations, and facilitate effective problem-solving to maintain trust and satisfaction across the business and the programme.
Tracking and Analysis:
Track and analyse on key performance metrics for both customer satisfaction and supplier efficiency.
Use data-driven insights to recommend improvements and shape engagement strategies.
It would be great if you also have
Proven experience in customer and/or supplier relationship management.
Ability to understand other perspectives (eg. Think like the customer, think like the supplier)
Excellent interpersonal and communication skills, with the ability to build trust and rapport quickly.
Existing strong Boots network and knowledge of different teams and functions or strong track record to develop the knowledge, relationships and network at pace with exceptional stakeholder management skills
Strong negotiation and conflict-resolution skills.
Analytical mindset with the ability to interpret data and drive decision-making.
Self-motivated, organized, and able to manage multiple priorities effectively.
Our benefits
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
If successfully selected for interview one of our talent partners will be in touch for next steps
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
