Quality Manager OTC

Contract: Permanent, Full-time

Closing date: 26th December 2025

Recruitment Partner: Katrina, katrina.wuk@boots.co.uk

About the role

You will be leading the quality team which sets the standards and processes for our OTC products throughout their lifecycle so that they can be sold in global markets and deliver the high quality that our customers expect from No7.

You will be an integral part of a cross-functional product development team ensuring compliant products, consistent ways of working and effective risk management through efficient processes.

Key responsibilities

• Provide Subject Matter Expertise to support the development, deployment & maintenance of the quality management system to support the No7 BC OTC products throughout the product lifecycle.

• Partner with Product Delivery teams to ensure all No7 BC brands are developed and marketed in compliance with the regulatory requirements of the product classification in the region where they are sold and that the OTC elements of the Product Master File are compliant.

• Manage the Batch Release program for OTC products marketed in the US.

• Ensure all relevant documentation templates are in place for OTC products; such as Technical Files, Technical Agreements, Technical Reports and Batch Release.

• Manage internal teams for the provision of front-line support for regulatory audits by the US FDA and Health Canada of our contract service providers.

• Ensure any legislative changes impacting the No7 BC portfolio are effectively implemented.

• Provide product category quality expertise to the functional teams as required to ensure all issues and incidents are appropriately managed and use insights from quality incidents as continuous improvement for product quality & safety.

• Implement an internal audit program to ensure compliance and identify opportunities for continuous improvement.

• Provide leadership and coaching to the team ensuring on-going delivery and effective performance management and development.

What you'll need to have

• Degree in Chemistry or a related discipline

• 5+ years of experience in quality roles

• Extensive knowledge of OTC quality & quality management systems

• Knowledge of GxPs and the regulatory requirements for No7 BC products

• Proven Leadership experience

• Impact & influence

• Ability to communicate effectively and at all levels within the organisation

• Facilitation & coaching skills

• Ability to operate with limited supervision and autonomy

It would be great if you also have

• Understanding of the development and lifecycle management of consumer products.

• Experience of batch release of products.

• Experience of setting up quality agreements with suppliers.

• Experience of managing internal audits.

• Experience of quality issue management and resolution.

Our benefits

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.